Privacy Policy

At Boost Casino, we value the trust and loyalty of our players. Safeguarding your personal data is a priority, and we handle your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect your data to ensure transparency and trust. Please read it carefully to make informed decisions about your experience with our casino.

Data Processing

This Privacy Policy outlines our compliance with applicable gambling and data-protection regulations, including the processing of players’ personal data, which is essential for providing access to games and associated services.

Boost Casino is operated by a licensed entity (the “Company”), as indicated in the site footer and Terms & Conditions. By using our services, you consent to this Privacy Policy. We may update this Policy periodically; continued use of Boost Casino after any changes signifies acceptance of the updated terms.

Collection of Information

We collect the following categories of personal information through our website and services:

  • Registration & Communication Data: Details provided during account setup or when contacting support (e.g., name, date of birth, address, email, phone number, identification documents).
  • Interaction Records: Logs of communications via email, live chat, or contact forms.
  • Transaction & Usage Data: Deposits, withdrawals, bet and gameplay history, device information, IP address, and site usage analytics.
  • Compliance Documentation: KYC/AML documents and information required to meet regulatory obligations.

Usage of Information

We process personal data for the following purposes:

  • Account & Service Delivery: Managing accounts, processing transactions, and administering gameplay.
  • Customer Support: Responding to requests and providing assistance.
  • Verification & Compliance: Conducting KYC/AML checks and meeting legal/regulatory requirements.
  • Security & Integrity: Monitoring, detecting, and preventing fraud, unauthorised access, or other unlawful activities.
  • Service Improvement: Research, analytics, and product development to enhance performance and user experience.
  • Legal Obligations: Record-keeping and disclosures required by law.
  • Marketing (with consent): Sending promotional communications only where explicit consent has been provided.

Marketing Communications

With your explicit consent, we may send promotional content about Boost Casino’s products and services. You can withdraw consent at any time via account settings or by contacting customer support. Opting out will not affect service-related notifications (e.g., security alerts or transactional messages).

Disclosure of Information

We do not sell or rent personal data. We may share data under strict confidentiality and data-processing agreements:

  • Within Our Group: To facilitate service delivery, support, and compliance.
  • Trusted Partners: Payment processors, identity verification providers, analytics vendors, anti-fraud and security tools.
  • Regulatory & Legal Bodies: Where required to comply with laws, court orders, or regulatory requests.

All third parties are required to process data securely and only for specified purposes.

Data Security and Retention

We implement administrative, technical, and organisational safeguards (e.g., encryption, access controls, monitoring) to protect personal data. We retain data only as long as necessary for the purposes described in this Policy and to satisfy legal, regulatory, and anti-money laundering obligations, which may require retaining certain records for a minimum period following account closure.

Cookies and Tracking

Boost Casino uses cookies and similar technologies to:

  • Enable core site functionality and account features
  • Remember preferences and improve usability
  • Analyse site performance and usage
  • Support marketing (with consent where required)

You can manage cookie preferences in your browser. Disabling certain cookies may affect site functionality.

Your Rights and Contact Information

Subject to applicable law (including GDPR, where applicable), you may have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase data in specific circumstances
  • Restrict or object to certain processing
  • Data portability (receive data in a structured, commonly used format)
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

To exercise your rights or raise concerns, please contact our Data Protection Officer (DPO) using the details provided in the site footer or Support section. We will respond in accordance with applicable regulations.

Updates to This Policy

We may modify this Privacy Policy to reflect legal, technical, or business changes. Material updates will be highlighted on our website. Continued use of Boost Casino after updates constitutes acceptance of the revised Policy.

Contact

If you have questions about this Privacy Policy or how your personal data is processed, please contact our support team or the DPO using the contact information available in the site footer. We are committed to protecting your privacy and ensuring a secure, compliant, and enjoyable gaming environment.